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Computer Maintenance Program for SMEs

In today's business environment, a stableIT SolutionsIt is the cornerstone of success. Bear Technology provides Hong Kong enterprises with professionalBusiness IT SupportThrough reliableIT outsourcingServices that allow you to focus on growing your business...

Experienced IT Outsourcer Provide different types of service plans to help your company to speed up the handling of day-to-day computer-related problems. Increase your company's operational efficiency.
In the digital age, a stable and efficient IT system is the cornerstone of business success, and Kuma Technic understands the need for IT stability for small and medium-sized enterprises (SMEs) with limited resources. Our business computer maintenance plans are designed to help you outsource the tedious IT maintenance work so that you can focus on your core business.

We have an experienced team of technicians covering the whole of Hong Kong, including major communities on Hong Kong Island, Kowloon and the New Territories. Whether you need computer repair, network setup, printer troubleshooting, or software installation and optimization, we can provide immediate and effective solutions.
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Our services include:

On-site Computer Repair

Professional technicians come to your office or home.

Network Device Installation

WiFi Router, Printer Setup and Troubleshooting

Hardware Maintenance

Repairing and upgrading of various brands of computers and laptops.

Software Support

Operating system installation, virus removal, data backup

Business IT Support

Office Software, Email System, Network Security
Server Racking and Planning
Network Security Setup Program
Email Server Migration and Upgrade Solution
VoIP Setup Solution
Network rollout solution
Virtual Private Network (VPN)
Data Storage and Data Backup & Recovery Solutions
Access Control and Attendance Monitoring and Control System
Multi-Office Cloud Integration Solution
Server Virtualization
Cloud Backup Solution
IT Relocation Services
Download Business Computer Maintenance Program PDF
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Why Choose Us? Your IT, our specialty

In the digital age, a stable and efficient IT system is the cornerstone of business success, and Kuma Technic understands the need for IT stability for small and medium-sized enterprises (SMEs) with limited resources. Our business computer maintenance plan is designed to help you outsource the tedious IT maintenance work so that you can focus on your core business.

  • Professional Team: Experienced IT experts provide you with professional and reliable technical support.
  • Tailor-made: We offer a wide range of standard solutions, or we have the flexibility to customize our services according to your unique needs.
  • Cost-effective: Replace unpredictable maintenance expenses with a predictable fixed monthly fee for effective IT budget control.
  • Enhance efficiency: Timely resolution of computer troubleshooting and regular system optimization ensures that your team works without interruption.

Our Services

We offer comprehensive IT services that cover all aspects of your daily operations.

Basic Service Scope (included in all programs)

  • System maintenance: system upgrade, reinstallation, optimization of computer performance, removal of junk files.
  • Security Protection: Remove viruses, spyware, Trojans, setup and update anti-virus software.
  • Network Settings: Computer Internet Settings, File and Printer Sharing, Email Settings.
  • Technical Support: Remote assistance and 24-hour free telephone support are available.
  • Professional Consultancy: Provides computer products and IT consultancy services.
  • Backup Plan: Provide and set up data backup plan to protect your important business data.
  • Core Operation and Maintenance: Computer purchase, upgrade, maintenance and reorganization; system upgrade and re-installation; optimizing computer performance; regular checking of computer operation.
  • Software and support: setup for email; remote assistance; computer file and printer setup; computer internet setup; business communication software support.
  • Security & Backup: virus/spyware/trojan horse removal; anti-virus software solution assistance; backup solutions; data backup; commercial data protection; network security and VPN; cloud-based office and collaboration services.

Value-added Services

To meet the needs of more advanced businesses, we additionally offer:

  • Server, NAS and Workstation Management and Maintenance
  • Off-site backup support to prevent catastrophic data loss
  • Network Design, Cabling and Installation
  • Cloud Office, System Virtualization Solutions
  • Technical Consultant Support for China Mainland Plants
  • Web Design & Production, SEO/SEM Services
  • Projector, VoIP, email server setup, etc.
  • Infrastructure: Server/NAS/workstation management and maintenance; various server/NAS support; network design, cabling and setup; network infrastructure optimization.
  • Cloud & Digitization: Cloud Office Integration; M365 / Google Workspace Management; System Virtualization; Data Storage.
  • Professional Consultant: China domestic factory technical consultant; IT procurement consultant; web design production; SEO \ SEM services; digital marketing support.
  • Other: projector / VoIP; email server; business broadband; off-site backup support; catastrophic data loss prevention; additional maintenance locations.

One-Year Business Computer Maintenance Program

 

Lightweight programMBS1

Small Business ProgramsMBS2

Small and Medium Enterprise ProgramMBS3

Small and Medium Enterprise ProgramMBS4

Number of computers

at most6部

at most10部

at most15部

at most20部

Office Location

1個

1個

1個

1個

On-site Support Appointment

(Inspection & Maintenance)

*Spare parts are extra [one year's calculation].

包45Hourly Free

包50Hourly Free

包55Hourly Free

包60Hourly Free

 

(1 free in-home appointment per month)

(1 free in-home appointment per month)

(2 free in-home appointments per month)

(4 free appointments per month)

     

Emergency door-to-door

1次

1次

2次

3次

24Hourly Phone Support

not limited to

not limited to

not limited to

not limited to

Regular monthly home inspections

unsupported

unsupported

1次

2次

Network Service Support

unsupported

Limited support

not limited to

not limited to

Remote Support

Simple handling only

not limited to

not limited to

not limited to

Free anti-virus settings

Free of charge

Free of charge

Free of charge

Free of charge

2026 Annual fee

$14,000

$16,800

$20,000

$23,200

Average monthly expenditure

$1,166.7

$1,400.0

$1,666.7

$1,933.3

Average per computer
Monthly expenditure

$194.44

$140.00

$111.11

$96.67

Average per computer
Daily expenditure (30 days)

$6.48

$4.67

$3.70

$3.22

Download Business Computer Maintenance Program PDF

Points of Attention

Applicable to the same registered site only, Multi-Site Support Programs are subject to change.
The computer calculation criteria are as follows
General Computer
Calculation for 1 PC
AI computing computer
2 to 4 PCs as appropriate
server (computer)
Based on *Multiple VMs Calculated by number of VMs / License Model / Maintenance Service Content & Time
NAS
Document storage devices will be based on 2.5 devices
PRINTER
Calculation for 1 PC
Communication equipment
1 data center Router Switcher Based on 0.5 PCs
{Enterprise equipment is calculated at 1.5 firewalls and 2.5 firewalls.}
Other office equipment
Calculate quotes to customers according to actual situation
*Appointment for on-site support Parts are additional
*Appointment for on-site support Duration is calculated on a yearly basis (HK$$300 per hour in excess)
 
*If the above program does not meet your requirements, we can also customize other maintenance programs for you.
Special Situation Support
Welcome to inquire
*Customers are required to pay one year's fee in advance
 
*If the customer specifically requests for a Saturday, Sunday or public holiday, the relevant working hours will be calculated at 1.5 times (i.e. $450 hours).
* Out-of-office hours or unscheduled emergency calls will be counted twice (i.e. $600 hours).
∗Fee depends on the complexity of the case / special circumstances.
Please inform us in advance if you need to provide service at a specific time!
(Arrive within 3 hours by appointment, except for outlying islands)
*The early morning hours will be deducted at double time.
*Basic Service Plan does not include value-added services, if necessary, please make an inquiry.
*All fees do not include the cost of ordering parts/exchange of parts.
-Final Decision: In case of any dispute, the decision of the Company shall be final.
Download Business Computer Maintenance Program PDF

Our Mission

Our mission is to be the most trusted technology partner for small and medium-sized businesses by providing professional, reliable and customized IT solutions. We are committed to optimizing your IT infrastructure, safeguarding data security and improving operational efficiency, so that you can focus on your core business innovation and development, and move forward in the digital era.

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