Effective date: March 8, 2026

preamble

Bear Technologies ("we" or "us") takes your privacy seriously. This Privacy Policy ("Policy") is designed to explain how we collect, use, store, protect and share your personal information when you use our website (https://kumatechnic.online), services, or interact with us.

We are committed to doing our utmost to protect the security of your personal data and to ensuring that we operate in a manner consistent with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong ("PDPO"). Please read this policy carefully to understand how we handle your personal data.

1. what is personal data?

For the purposes of this Policy, "Personal Data" means any information relating to you that can be used to identify you, including but not limited to your name, contact phone number, email address, mailing address, IP address, device information and service usage history.

2. What personal data do we collect and why?

We may collect your personal data and process it for specific purposes in the following circumstances:

Type of data collected Purpose of collection
Website browsing and interaction - IP address, browser type, operating system, access time, length of stay, pages clicked. 

- Website traffic analysis and technical diagnosis to improve website performance and user experience.

- Prevent fraudulent or malicious attacks.

WhatsApp or online form query - Name, contact number, email address (if any). Description of your query or need. 

- Respond to your enquiries, provide service quotes and related information.

- Process your service requests and schedule appointments.
Using our services - name, contact number, email address.

- Service address (if you need to come to your home). Equipment information (e.g., computer model and serial number).

-Payment information (e.g., credit card number, transaction history). 

- Perform the services you purchased (e.g., repair, assembly, IT support).

- Communicate with you and report on service progress. Invoicing and billing.

- Provides after-sales maintenance and technical support. Subscribe to e-newsletter - email address, name. 

- Deliver your subscribed newsletter, promotional information, service updates or technical articles.

3. Information Sharing and Disclosure

We will not sell, rent or trade your personal information to any third party unless one of the following conditions is met:

Obtaining your explicit consent: We may share your information with your consent.
Service Providers: We may engage third party providers (e.g., payment gateways, cloud service providers, couriers) to assist us in providing the Services. These providers will only have access to your information for the purpose of carrying out their duties and will be subject to confidentiality obligations.
Legal Requirements: We may disclose your information to comply with a law or regulation, court order, request from a government agency, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction and we will ensure that the recipient complies with this policy.
4. data storage and security

We have taken appropriate physical, technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, please note that there are inherent risks in any network transmission and we cannot guarantee the absolute security of data transmission.

Your personal data will be stored on secure servers. We will not keep your data longer than necessary unless required by law or necessary to fulfill the purpose for which it was collected.

5. Your rights

Under the Personal Data (Privacy) Ordinance, you have the following rights in relation to your personal data:

Right of Access: You have the right to make a request to us to check whether we hold personal data about you.
Right to correction: You have the right to ask us to correct your data if it is inaccurate.
Right to erasure: You have the right to ask us to delete your data under certain circumstances (e.g., if we no longer need to use the data for the purpose for which it was collected).
Right to Withdraw Consent: If we process data based on your consent, you have the right to withdraw that consent at any time.
If you wish to exercise any of the rights set out above, please contact us using the "Contact Us" form below. We may charge a reasonable fee to process your request.

6. Links and Third Party Content on the Website

Our Website may contain links to third-party websites, such as social media. These third party websites have their own separate privacy policies and we are not responsible for their content or privacy practices. We recommend that you read the privacy policy of any third party website before visiting it.

7. Updating of the policy

We may revise this Policy from time to time in response to business changes, regulatory updates, or for other reasons. You will be notified of any significant changes through our website or other appropriate means. The most current version of this Policy will always be posted on our website.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your legal rights, you are encouraged to contact us at

Bear Tech Website: https://kumatechnic.online/ Email: cs@kumatechnic.online WhatsApp: +852 56905795

We will endeavor to respond to your request within a reasonable time after receiving it.